School Messenger Notification System

School Messenger is the notification system used by the Brookfield Public School District.  The system is used to send emergency and non-emergency messages to faculty, staff, and parents/guardians.  Messages will be sent as phone calls and emails.  The district is excited to announce that SMS text messaging will soon be available through SchoolMessenger.  SMS texting will provide another means of communication regarding school closings/delays, emergencies, and general notifications.

 

OVERVIEW

  • SchoolMessenger is the notification system used by the school district
  • The SchoolMessenger system contains contact information for individuals listed as parents/guardians in the district's student information system
  • Parents/Guardians home and cell phone numbers as well as email addresses are updated nightly from PowerSchool.
  • Parents/Guardians needing to update their contact information can visit the PowerSchool Parent Portal STUDENT INFORMATION page.  After the school approves the new data, School Messenger will be updated.
  • Text notifications will be available in the near future 

TEXT MESSAGING SERVICE
Our school utilizes the SchoolMessenger system to deliver text messages, straight to your mobile phone with important information about events, school closings, safety alerts and more. You can participate in this free service* just by sending a text message of “Y” or “Yes” to our school’s short code number, 67587. You can also opt out of these messages at any time by simply replying to one of our messages with “Stop”. SchoolMessenger is compliant with the Student Privacy Pledge, so you can rest assured that your information is safe and will never be given or sold to anyone.


Can the text messages come from a district phone number, instead of the SchoolMessenger short code?
No. Short codes are the industry standard, and the only fast and reliable way to deliver mass text notifications

I received a text message that says it’s from SchoolMessenger? What does it mean?
If it was from 67587 that was most likely the Opt-In Invitation message sent by SchoolMessenger. To continue receiving informational text messages from the school(s) reply with “Y”.
If you do not reply, you won’t receive any future texts from our schools.

I do not want to receive district/school test messages anymore, what do I do?
To opt out at any time, text STOP to 67587.

I want to start receiving district/school test messages again, what do I do?
To opt in at any time, text YES to 67587.

I “Opted-In”, but I’m not receiving texts?

  • Ensure that the district has your correct device number in the database , and that it is located in the SMS phone field(s) that are synchronized with SchoolMessenger. Update/Review your data on the STUDENT INFORMATION page ( for each of your students) found in the Parent Portal. It may take 24 hours for a number to become active after being changed or added to the district’s system.
  • Send a text with “Y”, from that specific device, to 67587. You should receive an opt-in confirmation message from the service.

How do I know if it worked?
After you text one of the key words to the short code the system will ALWAYS respond back with one of three messages:

  • Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/txt
  • Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to resubscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt
  • Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info
  • Any other response – or no response: indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

What does it mean if I texted “Y” or “yes” and I received some sort of error message back?
If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:

  • Service access denied
  • Message failed
  • Shortcode may have expired or shortcode texting may be blocked on your account
  • Does not participate

These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by default on company provided cell phones). To address this, contact your wireless provider.

Will I be charged for the text messages that I receive from SchoolMessenger?
SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.